Tutoring & Services Policies
For Inspirica Pros Tutoring Students
I understand and acknowledge all of the following:
Payments and Billing
I authorize Inspirica Pros™ to charge my payment method for tutoring sessions, and/or proctored exams/materials.
I understand that I will be responsible and held accountable for paying all outstanding bills for all sessions.
I understand that if my payment is declined, I will not be able to work with my tutor until I provide a valid form of payment to Inspirica Pros, and Inspirica Pros has successfully collected any outstanding balances. Inspirica Pros may, at its discretion, charge additional fees in the event of a declined credit card charge or check in the following amounts:
First declined charge: No fee
Second declined charge: $30.00 fee
Third declined charge: $45.00 fee
Fourth declined charge: $60.00 fee
Any further declined payments are subject to a $60.00 fee or the cancellation of your tutoring program at the discretion of Inspirica Pros
I understand that tutoring rates posted on the Inspirica Pros website or quoted by tutors are by the hour, not by the session. Session lengths may vary and will be billed in five-minute increments.
I understand that the hourly rate or package rate quoted to me only applies to this particular tutoring program.
I understand that Autopay is the default setting for accounts, but that I can opt out and manually approve invoices if I so choose.
Inspirica Pros will invoice every business day. If I’m on autopay, I can be charged automatically within 24 hours after a session. If not charged instantly, or if I am not on autopay, Inspirica Pros will inform me via email invoice of the amount to be charged prior to charging the payment method on file.
If I dispute the accuracy of any charge, I agree to contact Inspirica Pros via email within 48 hours of my receipt of this notification. If I do not contact Inspirica Pros within 48 hours of my receipt of this notification, I agree that Inspirica Pros may authorize the charge at issue. Resolution of any dispute is at the discretion of Inspirica Pros.
Refunds for Pre-Paid Programs: I understand that if I do not use all of my pre-paid tutoring hours for the designated tutoring program, I may apply the unused balance towards a new tutoring program at the same rate or receive a prorated refund for those hours.
- Scheduling Sessions/Cancellation Policy
For Hourly Programs: I acknowledge that the scheduling of all tutoring sessions is handled directly by me and my Inspirica Pros tutor. If I, or the student, cancel a tutoring session without providing my tutor with at least 24 hours’ notice, excluding sickness and emergency, I will be billed for the session in the next billing cycle. If my tutor cancels a tutoring session and does not provide me with at least 24 hours’ notice, I will be given one free hour of tutoring with my tutor.
For Pre-Paid Programs: I acknowledge that the scheduling of all tutoring sessions is handled directly by me and my Inspirica Pros tutor. If I, or the student, cancel a tutoring session without providing my tutor with at least 24 hours notice, excluding sickness and emergency, I understand the canceled session will be deducted from my pre paid hours. If my tutor cancels a tutoring session and does not provide me with at least 24 hours notice, I will be given one free hour of tutoring with my tutor or an equivalent tutor.
Staffing: If I determine that my Inspirica Pros tutor is not an ideal fit for me or my student, I agree to contact Inspirica Pros immediately in order to have the tutoring program re-staffed by a different Inspirica Pros tutor.
I understand and acknowledge all of the following:
- Payments and Billing
- I authorize Inspirica Pros™ to charge my payment method for exam proctoring services.
- I understand that the fee for the services is $99.00 per in-person sitting, $75.00 for virtual classroom sitting, and $45.00 for a score report only.
- This fee will be waived for active Inspirica Pros tutoring clients.
- Cancellations must be made no fewer than 3 days prior to date of the practice exam. Full refunds are available for cancellations made prior to 3 days before the date of the practice exam. There will be no refunds for cancellations made within 3 days of the practice exam.
- Inspirica Pros reserves the right to cancel an exam session at any time for any reason. Should an exam be canceled as a result of weather or other force majeur, refunds will be issued.
- Exam seats are available on a first-come, first-served basis. When space is limited, priority will be given to active Inspirica Pros tutoring students.
- Services Rendered
- Inspirica Pros is charging for its proctoring services only. Inspirica Pros does not supply exams, nor do we have any insight into or responsibility for exams provided by the test takers themselves.
- Inspirica Pros will score all tests for which there is a publicly available answer key.
- Inspirica Pros will supply a test bubble sheet for most major test types.
- Inspirica Pros will not supply pencils, erasers, calculators, tests, snacks, or any other related items.
Revised March 2022